Shipping, Returns & Refund Policy

Your satisfaction and trust are at the heart of what we do.

Shipping Policy

We take pride in ensuring that every MIA PEPTIDE order is processed with care and delivered as swiftly as possible. Once your order is confirmed, our team begins preparation immediately to ensure prompt dispatch.

• Processing Time: Orders are typically processed within 1–3 business days.
• Domestic Delivery: Estimated delivery within 3–7 business days after dispatch.
• International Shipping: Available to most regions. Delivery may take 7–14 business days depending on destination and customs clearance.
• Tracking: Once shipped, a tracking link will be sent to your registered email or WhatsApp number.
• Delays: External factors such as customs or carrier delays may extend delivery times slightly. We’ll always keep you informed.

We handle every package with precision, reflecting the same care we put into our peptide formulations.

Returns Policy

Your confidence means everything to us. If for any reason you are not satisfied with your order, we’re here to make it right.

• Returns are accepted within 14 days of receiving your item.
• Items must be unused, unopened, and in original packaging.
• Due to the nature of skincare and peptide-based products, opened or used items cannot be returned for hygiene reasons.
• To initiate a return, please contact our support team with your order number and reason for return.

Once your return is approved, we’ll provide the appropriate return instructions and shipping address.

Refund Policy

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5–10 business days.
• Refunds will be made via the original payment method used during checkout.
• If applicable, partial refunds may be issued for items not in original condition or returned beyond the standard window.
• Shipping costs are non-refundable unless an error occurred on our part.

If your refund has not appeared after the stated period, please check with your bank or payment provider before contacting us.

Exchanges

We only replace items if they are defective or damaged upon arrival. To request an exchange, please reach out to our team within 7 days of receiving your order. Proof of damage may be required to speed up your request.

Need Assistance?

Our support team is always happy to help with order questions, returns, or shipping updates.